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Asked by Tim Bucci
I bought this pan at the New Malden H-Mart. It has the induction symbol on it which logically someone would assume that it works on an induction cooktop. However, when I tried it on my induction stove, the pan did not work. Is there something I need to do to it to make it work on induction? If not, why does it have an induction symbol when it doesn't work on induction stoves?
Dear Customer,We apologise for the inconvenience. According to the manufacturer, the symbol present the other meaning which but surely it looks very similar to the induction heating.We will put on notice on the shelf to notify all our customers from now on.Again, we apologise for the inconvenience. If you could return the product with receipt or could provide membership card number used at the time will refund in full on your next visit.Kind regards,