What are substitute items?

On rare occasions after you place your order, an item that you have purchased may be out of stock. This happens either if there is an unforeseen demand or a shortage of items. In case there is an out-of-stock item on your list, we ask you if you’d like to have a substitute item, which would be very similar to the item you originally ordered, or if you’d like to receive only those items that are in stock. Any substitute items will be marked as such. 
*N.B. The difference in amount due to the substitute items will be credited or charged to the original purchasing credit/debit card account number.
If you're not happy with the replacement, we hope you can email us so we can rectify it.