*Product condition is defrosted when received*
We do not guarantee delivery date in circumstances outside our couriers' reasonable control, including (without limitation) any adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of a public or private highway, or form any industrial action whatsoever.
We aim to deliver after dispatch within 2 working days, except for Scotland, Northern Ireland, Isle of Man, Isle of Wight.
H-mart will NOT be responsible for the damage/defrost of any chilled or frozen items under the following situation:
• If the customer decided to re-arrange the delivery instruction with courier which has caused the frozen/chilled products become spoiled.
• If the delivery has failed due to an incorrect address, no available recipients or the shipping address is not accessible(e.g., flat/house with communal locked gate).
• If the frozen/chilled items are spoiled due to the delay in collecting parcel once delivered.
• If the failed delivery attempts due to building policy(e.g., refused by the receptionist, school).
• Lost parcel due to customer instruction to leave the parcel unattended.
• Damaged items NOT reported to H-mart within 72 hours after receiving.
• Failed/Non-delivery NOT reported to H-mart by 72 hours of the scheduled delivery date.
H-mart will only be responsible for the damage/defrost of any chilled or frozen items under the following situations:
• Lost parcel due to courier left unattended without customer instruction.
• Parcel delivered to the wrong address by courier’s mistake, excepted the flat reception.
• Product damaged during the transit and reported to H-MART within 72 hours after receiving.
* For the refund, all the items must be collected by our courier.
Packing material charge for the ice pack and polystyrene boxes is the table below.
Fresh / Frozen Weight (kg) |
Price |
0 - 2 |
£2.90 |
2 - 4 |
£3.90 |
4 - 6 |
£4.90 |
6 - 8 |
£5.90 |
8 - 10 |
£6.90 |
10 - 13 |
£7.90 |
13 - 16 |
£8.90 |
16 -19 |
£9.90 |
Over 19 ~ |
MAX (Over order limit) Please place another order |