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Refund & Returning Items

Refund Policy

If customer received an incorrect, damaged or defective item, you can request a replacement or full refund.

*You will need need to take photos and email it to contact us so we can process refund for item directly. Upon arrival of your return, we will initiate the refund process. You should expect to receive the refund within a week of sending your package to the return shipper. Refunds will be credited first to the original purchasing credit or debit card account and will take approximately 72 hours to reflect this transaction from your financial institution.

Customer may remain responsible for the delivery charge and this will be deducted from payment before refunded to the customer. If the items we deliver are not what you ordered, damaged or defective or incorrect quantity, we shall have no liability to the customer unless notifies us through email or call us within 14 days. We shall have no obligation after 14 days if customer does not notify us a problem or any unexpected condition, subject etc.

Alternatively if customer want to refund without returnimg the purchased Items back, it is very difficult and hard, according to our system rules. Refund is not allowed. Hmart Terms and Conditions without process or original products within 14 days; we shall not be able to whole refund, to sort this, customer should call or email the customer service, or send a message to the Hmart FAQ section. If all procedures are clear according to Terms and Conditions, would be refunded equal of expense.

If the product was not damaged, defective or the wrong item was shipped, you are responsible for all shipping charges. We recommend you return the item via a track able carrier method such as Parcel Force or UPS for proof of delivery. Hmart.co.uk cannot replace or provide credit for any item lost during return shipping.

** Please kindly note that when the customer requests the parcel to be left unattended at a secure location, the customer takes full responsibilities in case of lost, damaged or stolen of the parcel.** 

Short date products

*Items can only be refund if Best Before Date is within 3 months.

Return Policy

You may return new, unopened items within 14 days of delivery for a full refund. Items must be returned in new or unused condition and contain all original materials included with the shipment. Products that have been used will be refused and returned to sender at the sender's expense.  if an incorrect item was shipped (Damaged or Defective Items, not any original items) you may not received full costs of credit.

If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges. Additional guidelines are also noted below.

Items that are not refundable:

- Items more than 14 days after delivery
- Items that has signs of use
- Damaged or Defective Items (If the original item is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items)

Ship Items to:

H Mart Unit 1 Leigh Close,

New Malden, Surrey,

eShop Depart


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