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Hmart

How are chilled/frozen items delivered?

Chilled and Frozen Products requiring refrigeration need special care in handling and hence require special packing materials.

Any orders Containing Fresh and Chilled products (Kimchi, Tofu, etc) are packed with cooling materials in polystyrene boxes maintaining the cold chain and quality of our foods, and Express delivery is only available in our eshop.  

The packing material charge for the ice pack and polystyrene boxes are in the table below.

Fresh / Frozen Weight (kg)

Price

0 - 2

£2.90

2 - 4

£3.90

4 - 6

£4.90

6 - 8

£5.90

8 - 10

£6.90

10 - 13

£7.90

13 - 16

£8.90

16 -19

£9.90

Over 19 ~

MAX                          (Over order limit) Please place another order

Any orders with chilled products are dispatched Monday-Thursday and will be delivered the next day. (Friday-Sunday orders will be dispatched on the following Monday/Tuesday.)

Please be aware that some frozen products will defrost during delivery. When delivered, please keep it refrigerated and we would advise within 24hours or manufacture’s guidelines, whichever is soonest. (Please do not refreeze as this can affect the quality of the product.)

We will not be able to guarantee the quality of fresh/chilled products with any delays in the delivery caused by the absence of the customer on the day of delivery. Upon reason, any damages of chilled and frozen items cannot be refundable.

We will not be able to guarantee the quality of chilled products with any unforeseen delays to the delivery of chilled and frozen products after the order has been dispatched.

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