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Hmart

How do I place an order?

Sign In
Returning Customers: Log into 'My Account' using the same email address and password used when the account was created. For password assistance, you may click Forgot your password? And we will email you the password. 
New Customers: New customers will need to create an account. Go to first page.

Finding Items
You can use the top navigation bars to shop by categories or use the keyword ‘search box’ to find your desired items. When you find an item that interests you, click the title or name of the item to see its product detail page including features and description.

Adding Items to Shopping Cart
To order an item enter the quantity you would like, then click the ‘Add to Cart’ button.
You can access the contents of your Shopping Cart at any time by clicking ‘My Cart’ on the right or ‘View Cart’ at the top of every page.

Proceed to Checkout
When you finish shopping, please review all of the items you've placed in your Shopping Cart. When you’re ready to make an order, click the ‘Continue Checkout’ button.

Changing Quantities

To change the quantity of items, enter the number in the box under the ‘Quantity’ column and click the ‘Update’ button under the list of items.

Shipping and Delivery

We deliver to most addresses within 1-3 working days. Customer orders are usually dispatched within 24 hours after the payment has been completed. However, when we receive a high amount of orders, the order can sometime get delayed for dispatch.

Substitute Policy

There are occasions where we stock out on certain items due to unexpectedly high demand or a supply shortage. Please let us know whether you would like us to send you substitute items (similar in quality and price) if an item is out of stock. If you indicate to us that you would like to receive only the exact items you order, we will ship your order without the stocked-out items.

Delivery Address

Tell us where you would like to ship your order. You can add, edit, or delete shipping addresses while you are in this step of the checkout process. Click the "Ship to this Address" to continue checkout. 
* Long distance (St. Martin’s, Isle of Man) addresses are accepted.
* Shipping service is only available within the UK.
* Incomplete or incorrect address can cause delayed shipping courier service.

Payment Info.
You can store multiple credit cards to use for your Hmart.co.uk purchase. You can add, edit, or delete payment information while you are in this step of the checkout process. Select one card for the payment of your order. Click the ‘Select Payment’ button to continue checkout. 
* Hmart.co.uk accepts Visa, Visa debit, and credit cards as well as Master Cards bearing the MasterCard or Visa logo. We do not accept Personal Cheque, Cash, or any other payment method not listed above. 
* Our Hmart.co.uk does not accept American Express Credit Cards.

Review & Submit Your Order
Review all the information you have entered and make any necessary changes. Then, click the ‘I confirm my order’ button to submit your order. DO NOT DOUBLE-CLICK OR THE SYSTEM WILL DUPLICATE YOUR ORDER. Once you place your order, we will send you an order confirmation email.

Check Your Order Status
After placing your order; you can always check your order status & history from the ‘Your Account’ link on the top right corner of every page on our site.
* Next time you shop, use Speed Shop to view your past orders and reorder quickly.

Delivery Terminology (Order Status)

Payment accepted: The payment has been verified and the funds is confirmed.

Preparation in progress: Order is being picked, assembled and carefully packed before ship out.

Shipped: Parcel have been collected by the courier and left our warehouse. (at the depot ready to be scanned and arrange Out For Delivery)

Delivered: The parcel has reached its destination.

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